Case Study: Transforming Rage Fight Academy
About
Rage Fight Academy, located in Pattaya, Thailand, is a renowned martial arts gym managed by Jonny Tello, a Bare Knuckle Fighting Champion and well-known figure originally from Canada. The academy draws a diverse clientele from around the globe due to its popularity and reputation.
Challenges faced by Jonny and his team:
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Communication Overload: Managing multiple messaging platforms such as Messenger, Instagram, Google Maps, Telegram, etc., was overwhelming, especially with a global customer base and language barriers.
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Booking and Payment Issues: Implementing platforms like PushPress for class bookings and payments led to customer reluctance and increased no-show rates, impacting revenue and emotional investment.
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Manual Operations: Managing memberships, payments, and operations on paper was cumbersome and prone to errors.
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Feeling pushy to ask for reviews: The lack of online reviews didn't reflect the quality of the gym.
Jonny Tello, Manager of Rage Fight Academy
Winning the Bare Knuckle Fighting Championship
​Solution Implemented:
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AI Chatbot Integration: Implemented a user-friendly chat system across Facebook and Instagram, enabling seamless bookings and payments.
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Integrated Booking and Payment System: All Rage classes became bookable through chat using our intuitive booking system, coupled with Stripe integration.
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Rage App: They are now handling entries, memberships and payments using their branded app.
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Reputation Management: Our system automatically prompts satisfied customers to leave reviews without being intrusive.
Rage's AI is informing inquiries
on Instagram
Rage's boking system allows
customers to book classes
Results for customers:
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Instant Responses: AI chatbot ensures immediate assistance.
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Easy Booking: Customers can book classes and check availability promptly using our system.
Results and Benefits for Rage Fight Academy:
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Eliminated Missed Opportunities: Every inquiry, in any language and platform, is promptly addressed by our AI Chatbot.
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Synced Calendars: No more back-and-forth with coaches, as our system syncs with all calendars.
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Enhanced Reputation: Our automated feedback system DOUBLED the number of Google reviews in just three months, with predominantly five-star ratings.
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Improved Google Maps Presence: Thanks to our AI responses the optic on Google maps is better, enhancing the gym's appeal on Google Maps.
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Increased Revenue: Reduced no-shows and streamlined payment processing resulted in revenue growth.
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Streamlined Operations: Transitioning to a digital platform simplified administrative tasks, saving time and minimizing errors.