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Case Study: Transforming Rage Fight Academy

About

Rage Fight Academy, located in Pattaya, Thailand, is a renowned martial arts gym managed by Jonny Tello, a Bare Knuckle Fighting Champion and well-known figure originally from Canada. The academy draws a diverse clientele from around the globe due to its popularity and reputation.

Challenges faced by Jonny and his team:

  1. Communication Overload: Managing multiple messaging platforms such as Messenger, Instagram, Google Maps, Telegram, etc., was overwhelming, especially with a global customer base and language barriers.

  2. Booking and Payment Issues: Implementing platforms like PushPress for class bookings and payments led to customer reluctance and increased no-show rates, impacting revenue and emotional investment.

  3. Manual Operations: Managing memberships, payments, and operations on paper was cumbersome and prone to errors.

  4. Feeling pushy to ask for reviews: The lack of online reviews didn't reflect the quality of the gym.

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Jonny Tello, Manager of Rage Fight Academy

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Winning the Bare Knuckle Fighting Championship

​Solution Implemented:

  1. AI Chatbot Integration: Implemented a user-friendly chat system across Facebook and Instagram, enabling seamless bookings and payments.

  2. Integrated Booking and Payment System: All Rage classes became bookable through chat using our intuitive booking system, coupled with Stripe integration.

  3. Rage App: They are now handling entries, memberships and payments using their branded app.

  4. Reputation Management: Our system automatically prompts satisfied customers to leave reviews without being intrusive.

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Rage's AI is informing inquiries

on Instagram

Rage's boking system allows

customers to book classes

Results for customers:
 

  1. Instant Responses: AI chatbot ensures immediate assistance.

  2. Easy Booking: Customers can book classes and check availability promptly using our system.

Results and Benefits for Rage Fight Academy:
 

  1. Eliminated Missed Opportunities: Every inquiry, in any language and platform, is promptly addressed by our AI Chatbot.

  2. Synced Calendars: No more back-and-forth with coaches, as our system syncs with all calendars.

  3. Enhanced Reputation: Our automated feedback system DOUBLED the number of Google reviews in just three months, with predominantly five-star ratings.

  4. Improved Google Maps Presence: Thanks to our AI responses the optic on Google maps is better, enhancing the gym's appeal on Google Maps.

  5. Increased Revenue: Reduced no-shows and streamlined payment processing resulted in revenue growth.

  6. Streamlined Operations: Transitioning to a digital platform simplified administrative tasks, saving time and minimizing errors.

Listen to Jonny's experience with us

Listen to Jonny's experience with us

CLICK HERE 

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